Terms & Conditions

Online Store General Terms and Conditions

These General Terms and Conditions aim to regulate the terms under which the online store service of Sociedade Agrícola Quinta da Casaboa, headquartered at Quinta da Granja, Runa, Torres Vedras, Portugal, with corporate tax number 502203889, is provided. The service consists of providing access to the online store through the address https://www.quintadacasaboa.com/loja/, which, in addition to providing information about a range of products and/or services, allows the User to electronically order the products displayed, under the terms and conditions described herein. Orders must be placed by Users aged 18 (eighteen) years or older (individuals under this age must have authorization from their legal representatives). The information provided by the User has full legal effect, with the User acknowledging electronic purchases and not being able to claim lack of signature as a reason for failing to fulfill

obligations.

Quinta da Casaboa will make every effort to ensure that the information presented is free of typographical errors, which will be promptly corrected if they occur. If you purchase a product with characteristics different from those presented online, you have the right to terminate the purchase contract under applicable law. Quinta da Casaboa will make every effort to deliver all ordered products, but in certain cases, due to causes beyond its control, such as human error or technical system issues, some products requested by the User may not be available. If a product is unavailable after an order has been placed, the User will be notified by email or phone. At that point, the User will have the option to cancel the order and receive a refund if payment has already been made. All information regarding prices, products, specifications, promotions, and services may be changed at any time by Quinta da Casaboa.

Privacy and Personal Data Protection

Quinta da Casaboa guarantees the confidentiality of all data provided by Users. Personal data identified as mandatory in the order form is essential for the provision of services by Quinta da Casaboa. The omission or inaccuracy of data provided by the User is the User's sole responsibility and may result in refusal of service by Quinta da Casaboa. The User’s personal data will be electronically processed and stored and will be used by Quinta da Casaboa within the framework of the contractual and/or commercial relationship with the User.

Under applicable law, the User has the right, free of charge, to access, correct, and update their personal data, directly or by written request, as well as the right to object to its use for the purposes mentioned above, by contacting the entity responsible for data processing, i.e., Quinta da Casaboa. The Internet is an open network; therefore, the User’s personal data, other personal information, and all content hosted on the service may circulate on the network without security guarantees, potentially being accessed and used by unauthorized third parties. Quinta da Casaboa cannot be held responsible for such access and/or use.

Responsibilities

All products and services sold on Quinta da Casaboa’s online store comply with Portuguese law. While the store maintains adequate security levels, Quinta da Casaboa is not responsible for any damages suffered by the User or third parties due to delays, interruptions, errors, or communication failures beyond its control, including deficiencies in communication networks or services provided by third parties, computer systems, modems, connection software, or viruses, or downloads containing viruses or other harmful elements affecting the User’s equipment. If an error prevents access to the online store, Quinta da Casaboa is not liable for any damages. Data consultations and information obtained through the service are assumed to be made by the User, and Quinta da Casaboa declines any responsibility arising from abusive or fraudulent use.

Quinta da Casaboa is not responsible for losses or damages caused by abusive use of the service not directly attributable to it through willful misconduct or gross negligence. It is not liable for damages arising from failure or defective fulfillment of the service when not directly or indirectly attributable to it, including errors, omissions, inaccuracies, damages caused by the User or third parties, intellectual property violations, or events of force majeure (extraordinary or unpredictable events beyond Quinta da Casaboa’s control, such as fires, power outages, explosions, wars, civil unrest, government decisions, strikes, earthquakes, floods, or other natural catastrophes).

Quinta da Casaboa does not guarantee:

The service is provided uninterrupted, secure, error-free, or infinitely operational;
The quality of any product, service, information, or other material purchased or obtained through the service meets the User’s expectations;
Any material obtained through the service is used at the User’s own risk, and the User is solely responsible for any damage to their system or data loss;
Any advice or information obtained through the service creates warranties not expressly stated in these General Terms.

The User accepts that Quinta da Casaboa cannot be held responsible for any damage, including, but not limited to, lost profits, data, content, or other losses (even if previously warned by the User), resulting from:

Use or inability to use the service;
Difficulty obtaining substitutes for goods/services;
Unauthorized access or modification of personal databases.

Buyer Obligations

The User agrees to provide accurate personal data and addresses, not to use false identities, and to respect imposed order limits. If any information is incorrect or insufficient, causing delays, processing failure, or non-delivery, the User is responsible, and Quinta da Casaboa declines any liability.

Violations may result in:

Cancellation of future purchases;
Blocking store access;
Canceling simultaneous services provided by Quinta da Casaboa;
Denying access to any future services.

Use of purchased products or services for commercial purposes, such as resale, is strictly prohibited.

Order Cancellation

The User may cancel their order by contacting Quinta da Casaboa via phone or email, providing the order number. Cancellation is accepted if the order has not yet been processed. After processing, delivery will be attempted, but the User may refuse acceptance.

Required information for cancellation:

Order number
NIF (tax number) used for the order and delivery address

Quinta da Casaboa reserves the right not to process orders with inconsistent personal data or buyer misconduct, and is not responsible for errors in product pricing or characteristics due to technical problems or third-party errors.

Returns

Consumers may exercise the right of withdrawal within 15 (fifteen) days from receiving the product, without any penalty. To exercise this right, the User must provide identification data, the service or product to be returned, and the subscription date. Notification may be made by letter, returning the purchased product, or any other verifiable method within the 15-day period. Products must be returned in original packaging, including all received documentation (invoice and proof of receipt), to:

Quinta da Casaboa
Quinta da Granja
2565-712 Runa, Portugal

Shipping costs are borne by the User if alternative return methods are used. Refunds will be processed within 14 days of receiving both the withdrawal notice and the returned product, to the indicated bank account, or by check if no account is provided. Discounts or promotional codes are non-refundable. If any component is missing or not in excellent condition, no refund will be issued, and the product will be returned to the original delivery address.

Intellectual Property

The online store is a registered website, and the service provided is the responsibility of Quinta da Casaboa. Content is confidential and protected by copyright, industrial property, and other applicable laws. Any content from advertisers or sponsors is also protected, and use requires express authorization.

Users must respect these rights and refrain from unauthorized reproduction, distribution, transmission, or public display of content.

Communications

Notifications related to the service, including changes to these Terms, may be sent via email, SMS, or phone. Users accept to receive communications related to the online store at the contact information provided during ordering. Users may opt out at any time using the contact form.

Security

Users must comply with applicable laws and refrain from illegal acts or sending unsolicited communications. Users acknowledge that the IP network is public and may experience overloads, and Quinta da Casaboa does not guarantee uninterrupted or error-free service. Service interruptions due to unpredictable overloads or force majeure will be resolved as soon as possible.

Technical Conditions

Quinta da Casaboa may change the service or technical conditions, with at least 15 (fifteen) days’ notice. The current version of these General Terms is available on the website.

Complaints

Users may submit disputes to legally established arbitration or mediation mechanisms and file complaints regarding acts or omissions violating applicable laws. Complaints must be submitted within 30 days of awareness, registered in Quinta da Casaboa’s system, and resolved within 30 days of receipt.

Governing Law

These Terms & Conditions are governed by Portuguese law.